Security and Fraud

Use a combination of upper and lower case letters, numbers and special characters. Set your password to something that is not easily guessed and change your password frequently. You should not choose an Online Banking password that is the same as your email or social media passwords. Never write your password down or share it with others.

Emails and text messages can be masked to look like they’re coming from a trusted sender when they’re not. Play it safe – do not send your personal information such as account numbers, social security numbers, passwords etc. via email or texting.

Opening unknown files attached to emails can be dangerous, especially when they’re from someone you don’t know. This can allow harmful malware or viruses to be downloaded onto your computer. Make sure you have an antivirus program on your computer that is up to date.

Never log in from a link that is embedded in an email message. Criminals can use fake email addresses and make fake web pages that mimic the page you would expect. To avoid falling into their trap, type in the URL address directly and then log in.

If you navigate to a website from a link you don’t type, you may end up at a site that looks correct, but isn’t. Take time to verify that the page you’re visiting matches exactly with the URL that you would expect.

When you are ready to leave a site you’re logged in to, log out rather than just closing the page.

Monitor your account activity regularly either online or by reviewing your monthly statements and report any unauthorized transactions right away. Always contact the credit union by phone at 800-562-5611 if you feel your personal information has been compromised.