FAQs
When you joined Red Canoe Credit Union, you were supplied with either a credit union identification card or a document that displayed your account identification number (a.k.a. your member number).
If you are unable to locate your credit union identification card, a new one can be obtained by calling us at 800-562-5611 or visiting your nearest branch location.
You can find your 14-digit account MICR ID number for electronic (ACH) transactions from your Online Banking dashboard or within the Red Canoe Mobile App.
From your Online Banking dashboard, select the account you’re working with. The Red Canoe Routing number and your 14-digit account MICR ID number will be listed in the account details. This first MICR ID listed is your current MICR ID.
In order to send a wire transfer, you’ll need to give us a call at 800-562-5611 or visit a branch. Make sure you have the following information available when you call:
- The name of the financial institution and the ABA/routing number for incoming wires
- The name of person you’re wiring money to
- Their full account number
In some cases, you will need to sign for this request. If a signature is needed, a staff member will walk you through the process.
For incoming wires, you will need to provide the same information listed above to the person who will be sending you the funds. To credit your Red Canoe account, make sure you provide your full account MICR number. You can find this number in the Mobile App or in Online Banking.
You can find information regarding current wire fees under the “Other Service Fees” in the Schedule of Fees section of our Checking & Savings Rates sheet.
IMPORTANT: All checks deposited to Red Canoe Credit Union accounts through Mobile Deposit must include the phrase “For Red Canoe Credit Union Mobile Deposit” on the back of the check above the signature endorsement. Checks without this information will be rejected by the credit union.
To deposit a check to your Red Canoe account using Mobile Deposit:
- Open the Red Canoe Mobile App and log in
- Select the “eDeposits” icon from the menu at the bottom of the screen
- Choose your account, then enter the check amount and the check date
- Use your smartphone camera to capture the front of the check
- Use your smartphone camera to capture the back of the check
PLEASE NOTE: Mobile deposits are processed Monday through Friday between 8:30 a.m. and 5:30 p.m. (PT). Deposits made outside of these hours will be processed on the following business day.
To set or change your PIN, call 866-762-0558 and follow the verification prompts using the personal information of the primary member on your account.