Due to increased health and safety concerns regarding COVID-19, we ask that you please use the Drive-Thru for teller transactions. We continue to offer extended services in the Drive-Thru, and our lobbies remain open with safety protocols in place for more complicated transactions and in-person banking needs.
Use the Drive-Thru for:
- Cash withdrawals or deposits
- Transfers or loan payments
- Check deposits
- Other teller transactions
In Lobby and Extended Drive-Thru Services:
- Lost/stolen debit card replacements
- Loan signings
- Transaction/Fraud disputes
- Other account services
Lobby Safety Protocols
- Please put on your mask before approaching the lobby for the safety of our employees and other members. If you are unable to wear a mask or face covering, we can continue to serve you in our drive-up facilities.
- We will limit the number of members in the lobby to comply with CDC recommendations.
- Floor markers are in place to help members practice social distancing inside the lobby.
- High-touch areas will be sanitized throughout the day for your safety.
Remote Banking Options
Download the Red Canoe Mobile Banking App to manage your account right from your smartphone.
Member Service Center
Call (800) 562-5611
Monday – Friday
7:30 a.m. to 5:30 p.m. (PST)
9:00 a.m. to 1:00 p.m. (PST)
Nationwide ATM Access
Access 30,000+ ATMs across the United States with your debit card.
Important Member Resources
Be Aware of COVID-19 Scams
Scammers often follow the news headlines so they can take advantage of consumers whenever they get the chance. The FBI has reported a rise in fraud related to the COVID-19 pandemic.
Scams to Watch Out For
- Avoid offers from third-party sellers whose authenticity can’t be verified. Reports of price-gouging, faulty protective equipment, and fake test kits have been circulating the media for weeks. Shop trusted sources, and don’t provide payment information on suspicious-looking webforms.
- Research donation opportunities before you provide payment information. Scammers are always eager to take advantage of goodwill during times of crisis. Donate to local organizations or through verifiable agencies.
- Watch out for “investment opportunities” that seem too good to be true. False advertisements for valuable stocks can be used to steal account information and funds from trusting consumers.
Ways to Protect Yourself
- Do not trust any information about COVID-19 that doesn’t come from a reputable source. Visit www.cdc.gov or www.coronavirus.gov for the most accurate and up-to-date information.
- Do not open attachments or click on links in emails or texts that are sent from unknown sources. These can contain malware that can be used to infiltrate your device or steal your information.
- Do not provide your birthdate, social security number, account numbers, credit or debit card numbers, or Online Banking username or password in response to an unsolicited email, phone call, or text.